Frequently Asked Questions

Everything you need to know about your Shoebacca experience.

How long does shipping take for my order?

Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days, depending on your location within the contiguous United States.

What is your return policy for footwear?

We offer a 365-day return policy. Items must be in new, unworn condition and in their original packaging to be eligible for a full refund.

Are the products on Shoebacca authentic?

Yes, we guarantee that all products sold on Shoebacca are 100% authentic and sourced directly from the brands or authorized distributors.

Do you offer international shipping?

Currently, we primarily ship within the United States. Please check our shipping page for the most up-to-date list of supported international territories and rates.

How can I track my package?

Once your order ships, you will receive an email with a tracking number and a link to the carrier's website to monitor your delivery progress.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Klarna.